These terms and conditions contain legal obligations and we encourage you to read through them carefully. Unless otherwise started, any purchases made through philadelphiamusicours.com are subject to these terms and conditions.

1. Our contract

All bookings are made with Philadelphia Music Tours LLC. By making a booking, the traveller (you) is deemed to have agreed to these terms and conditions on behalf of all individuals included in the booking. The services to be provided are those in your booking confirmation invoice. No alterations or variations to these terms and conditions are in effect unless made in writing by and under the authority of Philadelphia Music Tours LLC.

2. Pricing and payments

2.1 Pricing

a) Prices and exchange rates — Prices are correct at the time of quoting, converted at the prevailing foreign exchange rate as set by Philadelphia Music Tours LLC. The rate will float on a daily basis in line with international currency movements.

b) Price changes — The prices appearing on the website are the current rates and can change without notice. Once a traveller has booked a Philadelphia Music Tour, the traveller will not be required to pay any difference in the event of a price increase.Philadelphia Music Tours LLC will not refund the balance of any price reduction.

c) Child rate — Our child rates apply at the time of the tour, not the time of booking. Proof of age must be available for inspection on the day of travel. If a traveller is identified as not qualifying for a child price (if a child price is available for the tour), the traveller will be required to provide the balance of difference between the adult rate and child rate for the tour before being permitted to start the trip.

d) Per person — All prices listed are on a per traveller basis unless otherwise stated.

e) Inclusions — Prices include all inclusions as indicated on the tour description on philadelphiamusictours.com.

f) Exclusions — Prices do not include:

  1. Tips and gratuities — If you are happy with the services provided by your local guides and drivers, a tip — though not compulsory — is appropriate. While it may not be customary to you, it is of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across any Philadelphia Music Tour destination. Please consider this when budgeting for your extra expenses on your tour.

  2. Items of a personal nature — These may include snacks, meals, and drinks not outlined as an inclusion in the inclusions section of the tour description.

  3. Baggage and personal insurance — It is highly recommended that each traveller obtain adequate insurance for their travels, including for the Philadelphia Music Tour(s) they have booked.

  4. Local taxes and fees — Unless otherwise stated, the price does not include any local taxes or fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges, or international transportation tax.

2.2 Payment

a) Credit cards — Philadelphia Music Tours accepts the following credit cards for payment:

  1. Visa

  2. Mastercard

  3. American Express

b) Credit card service fee —Philadelphia Music Tours LLC does not charge travellers a service fee on credit card payments. Please check with your bank prior to purchase if this will affect your payment.

c) Payment due — With the exception of Private Tours, full payment is required at the time of booking. Payment for private tours is due upon confirmation of tour itinerary.

3. Cancellations/no-shows and amendments to bookings

3.1 Cancellations by the traveller

a) Cancellation fees – Cancellation fees may apply to any cancellations by the traveller of a service provided by Philadelphia Music Tours LLC. Unless otherwise specified, the cancellation policy is as follows:

  1. Cancellations made more than 48 hours prior to travel receive a full refund;

  2. Cancellations made 48 hours or less prior to travel require the traveller to pay for the tour in full, and no refund will be issued.

b) Unused portions of tours – No refund is provided for any unused portion of a tour, including the entire tour in the event a traveller does not commence at the designated start point of the tour.

3.2 Cancellations by Philadelphia Music Tours

We may cancel a tour at any time prior to departure if, due to terrorism, natural disasters, political instability, or other external events it is not viable for us to operate the planned itinerary. If we cancel your tour, you can transfer amounts paid to an alternate departure date or, alternatively, receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance, or non-refundable flights.

3.3 Amendments to bookings by the traveller

a)    If a traveller wishes to amend an existing booking, the original booking must be cancelled and a new booking made. Prices applying to the new booking will be the price at the time the new booking is made. Cancellation charges may apply (refer to 3.1 Cancellations by the traveller).

3.4 Amendments to itineraries by Philadelphia Music Tours

While we endeavour to operate all tours as described, we reserve the right to change the tour itinerary. The itinerary provided for each Philadelphia Music Tour is representative of the activities planned; however, the route, amenities, stops, and modes of transport may be subject to change without prior notice due to local circumstances or events. If we make a major change before departure, we will inform you as soon as reasonably possible. We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.

4. Confirmation and vouchers

a) Confirmation — Upon receipt of full payment, Philadelphia Music Tours LLC will issue a voucher via email for the booked tour.

b) Voucher — The lead traveller must present the original voucher issued by Philadelphia Music Tours LLC at the start of the tour. Philadelphia Music Tours LLC reserves the right to refuse service to any travellers not able to provide their voucher to their guide at the beginning of the tour.  

5. Your Philadelphia Music Tour

5.1 Traveller confirmation

We recommend the lead traveller contact Philadelphia Music Tours 24 hours prior to the start of their tour to confirm the tour departure. The local partner’s contact information is available on the voucher provided.

5.2 Timeliness

Travellers must adhere to the start time set out in the product information on their voucher. In the event a traveller is not at the designated starting point within 15 minutes of the start time provided, Philadelphia Music Tours LLC will consider the traveller to be a “no show” and the tour will start without them and no refund will be provided. The following start point(s) are outlined in the tour information and on the confirmation voucher: 

  1. Pick-up — If a pick-up is included in the tour, the times the service will be provided are listed in the product information and on the voucher (for example, 8.30 to 9.00am). The traveller should wait in the lobby of their pick-up point during the designated pick-up times. 

  2. Meeting point — If a meeting point is set for the tour, one time will be set as the start time (for example, 8.30am). The traveller should be waiting at the designated start point at the designated start time. It is recommended that you arrive at least 10 minutes prior to the start of the tour. 

5.3 Your responsibility

The traveller making the booking is responsible for their own and their party’s actions. If Philadelphia Music Tours LLC deems you or your party’s actions to cause danger to other travellers or our staff, to intervene with other clients’ enjoyment of the trip, or to be offensive to the local communities and cultures, Philadelphia Music Tours LLC reserve the right to remove you from the tour effectively immediately. No refund will be supplied. You must at all times comply with the laws, customs, foreign exchange, and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.

5.4 Acceptance of risk

You acknowledge that your tour may involve a degree of personal risk. You may be visiting places where the political, cultural, and geographical attributes present dangers and physical challenges greater than those present in your daily life. We use information from government foreign departments and reports from our own contacts in assessing whether a Philadelphia Music Tour should operate. However, it is also your own responsibility to acquaint yourself with all possible relevant travel information. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.

6. Information accuracy

The lead traveller is responsible for providing accurate information during the booking process. Philadelphia Music Tours reserves the right to cancel any bookings if inaccurate information is provided, including (but not exclusive to): 

  1. Traveller name(s) 

  2. Hotel (pick-up) details 

  3. Email address 

7. Age and health requirements

a) Age requirements — All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18. While many of our tours permit all ages, the minimum age requirements may vary with tours. Please see the tour description on philadelphiamusictours.com to check whether a tour is child-friendly. For tours featuring alcohol, travellers may be required to show proof of age of majority.

b) Health requirements — Some of our trips can be physically demanding and travellers must ensure that they are suitably fit to allow participation. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you are physically fit to participate. All our tours specify a physical rating, which is to be used as a guideline for gauging whether a tour is appropriate for your fitness level.

8. Travel insurance

It is a requirement that all travellers doing a Philadelphia Music Tour have valid and comprehensive travel insurance. Philadelphia Music Tours LLC can’t be held responsible for any liability, expenses, or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.

9. Passports and visas

Unless travelling domestically, travellers must carry a valid passport and have obtained the appropriate visas when travelling with Philadelphia Music Tours LLC. Please ensure your passport is valid for 6 months beyond the duration of the trip. It is the traveller’s responsibility to ensure that you are in possession of the correct visas for your holiday. Philadelphia Music Tours LLC cannot accept responsibility if you are refused entry to a country because you lack the correct visa documentation.

10. Complaints

In the event you wish to complain, please contact Philadelphia Music Tours LLC in writing within 30 days or travel. Complaints received outside this timeframe will not be considered.

11. Photos and marketing

You consent to us using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.

12. Terms of use

a) By using philadelphiamusictours.com, the traveller agrees to be bound by the conditions outlined in these terms and conditions.  

b) By engaging with Philadelphia Music Tours LLC, the traveller agrees to do so for lawful purposes only.  

c) When engaging with Philadelphia Music Tours LLC, the traveller agrees to do so for personal purposes and not for their own personal commercial gain and will not enter into or provide fraudulent requests or information to Philadelphia Music Tours LLC.

13. Privacy policy

Any personal information that we collect about you may be used for any purpose associated with the operation of your Philadelphia Music Tour or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers, or other suppliers to enable us to operate your tour.

14. Disclaimers and limitations of liability

a) Philadelphia Music Tours LLC shall not be liable for injury, damage, loss, accident, delay, or irregularity, liability, or expense to person or property.

b) Philadelphia Music Tours LLC accept no responsibility for any sickness, acts of crime, labour disputes, government actions, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation, or for any misadventure or casualty or any other causes beyond their control.

c) Philadelphia Music Tours LLC maintains information that is accurate to the best of our knowledge; however, does not warrant that content and information provided on philadelphiamusictours.com or via any of our affiliate sites or via distributors will be without error and that functionality of the websites uninterrupted or without error.

d) Philadelphia Music Tours will not accept responsibility or liability for any traveller who contravenes any law or regulation of any country visited.

15. Indemnification

You agree to defend and indemnify Philadelphia Music Tours LLC from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees brought by third parties as a result of:

a) Your breach of this agreement or documents referenced in this agreement;

b) Your violation of any law or the rights of a third party; and/or

c) Your use of this website.

16. Severability

In the event that any term or condition contained here is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

17. Registered address

Unit 702, 7/F, Bangkok Bank Building, No. 18 Bonham Strand West, Hong Kong.

18. Updating of terms and conditions

Philadelphia Music Tours LLC reserves the right to update and/or alter these terms and conditions at any time. The latest terms and conditions can always be found on the Philadelphia Music Tours website philadelphiamusictours.com and will supersede any previous versions.

 
 
 

At Philadelphia Music Tours, we understand that how we collect, use, disclose and protect your information is important to you.

This Privacy Policy sets out the types of personal information we receive and collect when you use our services, how we collect it, and what we do with it, as well as some of the steps we take to safeguard information. We ensure that any personal information you provide to us will only be collected, used and disclosed in accordance with this Privacy Policy. In all your dealings with us you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.

This Privacy Policy may be updated from time to time. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this Privacy Policy.

Information we collect about you

Depending on the circumstances, in the course of providing a service to you, Philadelphia Music Tours may collect and hold personal information such as:

  • your name, date of birth, gender, postal address, telephone number, email address, passport details, medical information and travel insurance details (where applicable);

  • details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries; and

  • any additional information relating to you that you or a third party has provided to us directly or indirectly through our travellers’ or agents’ phone enquiry lines, websites, online presence, customer surveys or to our in-store or other representatives.

Information that we collect (such as about your health or religion) may be considered “sensitive information” under the Privacy Act. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive information on the condition that we have your consent.

If you visit our website or use our mobile applications, we may also collect information that is not personal information to improve the experience for our customers. This information may include the pages you visit, your IP address, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. Some of this information is collected using cookies.

When you are travelling with us, we may take video and images of you that may be used in our advertising or on our website. All participants of Philadelphia Music Tours authorise us to use his/her image (such as a photograph, videotape, film or pictorial representation or recorded voice). If you do not wish for this to happen, please notify us in writing using the contact details below.

How do we collect personal information?

You may volunteer this information when you request information from us, contact us (and vice versa), make a booking, register interest for and/or enter a competition, subscribe to one of our newsletters, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media, by speaking to a consultant in-store or any other engagement we or our business partners have with you.

We may also receive the information from a third party, for example:

  • from people making travel bookings on your behalf;

  • from market research and data companies contracted by us to obtain information so that we may improve and market our products and services;

  • from partners performing services on our behalf; and

  • your insurer, their agents or medical staff may disclose relevant information and sensitive personal information with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.

 

We will update your information whenever we can to keep it current, accurate and complete.

You represent and warrant to us that you have obtained all required consents and are fully authorized to disclose all personal information you provide to us including without limitation personal information of your friends and family members provided in connection with making travel bookings.

Why do we collect, use, hold and disclose your information?

We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service.

We may collect, hold, use and disclose your information for the following purposes:

  • administering services we are providing to you such as arranging your tour booking

  • some countries will only permit travel if you provide your advance passenger data. These requirements may differ depending upon your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate

  • manage our relationship with you, including updates about your tour booking and handling complaints

  • to contact you in the event of an emergency

  • combining information collected from you at different times for the purpose of research and analysis to provide a better customer experience, including customizing online content for you

  • to identify and tell you about services we think you may be interested in, including sending email newsletters or sending printed materials to your postal address

  • providing relevant information, which may include sensitive personal information, to insurers, their agents and medical staff in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.

  • to make improvements to our site(s) and make it easier to find the information you are looking for

  • for identification of fraud or error or for regulatory reporting and compliance 

When you provide your email address to make an online booking, your contact details may be retained even if the transaction is not completed. These details are captured using a secure service. This is so we can assist you in future with online bookings, and as a result of this you may receive a follow up enquiry email. This email will contain information on what action, if any, you can choose that will direct us to cease any further contact with you or destroy the personal information we have collected about you.

We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or a related or ancillary purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.

We will not disclose your personal information otherwise than as described in this Privacy Policy without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), disclosure is authorised or required by law or disclosure is otherwise permitted by applicable privacy laws.

Who do we disclose your information to?

We may disclose your personal information as follows:

  • We may disclose your personal information to our employees, contractors or third party service providers located in Australia or overseas for the purposes of the operation of our website or our business, fulfilling requests by you, managing your bookings, responding to your enquiries and to otherwise provide products and services to you, including, without limitation, to airlines, tour companies, travel agencies, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants.

  • We may disclose your personal information to external parties for research purposes and to identify other services you may be interested in, in accordance with our ‘Marketing and Privacy’ statement below.

  • We may share aggregated non-personal information with third parties, such as our travel industry partners to analyse trends and further improve our service to you.

  • We may share information with third parties in limited circumstances without your consent where we reasonably believe the disclosure is necessary to lessen or prevent a threat to life, health or safety, or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), where disclosure is authorised or required by law or disclosure is otherwise permitted by applicable privacy laws.

  • In order for you to travel abroad, we may disclose your personal information where disclosure is required by government authorities at the point(s) of departure and/or destination to process your information for immigration, border control, security and anti-terrorism purposes.

  • Where you provide us personal information for the purposes of booking travel related services on your behalf or on behalf of another person, we must provide such personal information to the travel providers you have selected for the purposes of completing the booking. We have no control over how travel providers use, disclose or store personal information. Please ensure you agree with the privacy practices of the travel providers you select prior to providing us your personal information for the purposes of booking travel related services with such travel providers. You acknowledge and agree that we provide your personal information to such travel providers solely as your agent and not as the principal holder and we will not be required to ensure their compliance with applicable privacy laws, this privacy policy or otherwise be liable or accountable for your personal information including without limitation their use and disclosure of your personal information. 

Trans-Border Data Flows

When you provide, or otherwise allow us to collect, your personal information, you consent to your personal information being disclosed to relevant related overseas entities and third party overseas recipients, as set out below.

In providing our services to you, it may be necessary for us to disclose personal information to relevant overseas entities. For instance, we may need to disclose personal information to our related overseas entities in order to respond to your enquiry. We may also need to disclose personal information to overseas recipients other than our related overseas entities (third party overseas recipients), such as relevant overseas travel service providers for the purpose of arranging your booking with them.

Where we disclose your personal information to a third party overseas recipient, your personal information will generally be received in the country in which the recipient will provide the services to you or in which their business is based. Unless otherwise contemplated herein or otherwise permitted or required by applicable law, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.

By using our products and services, you agree that we will not be required to ensure that third party overseas recipients comply with Australian privacy laws or otherwise be liable or accountable for how the recipient handles your personal information.

We deal with many different service providers all over the world, so it is not possible for us to set out in this Policy all of the different countries to which we may send your personal information. However, if you have any specific questions about where or to whom your personal information will be sent, please contact us in writing using the contact details below.

Companies to whom personal information is disclosed which are registered in the United States may be required to provide information under the USA PATRIOT Act H.R. 3162.

Security of Information

Philadelphia Music Tours has implemented various managerial security procedures in order to protect personal information from loss and misuse, and from unauthorized access, modification, disclosure and interference. Philadelphia Music Tours regularly reviews security and encryption technologies and will strive to protect your personal information as fully as we protect our own confidential information.

Credit card security

  • All online payments are transmitted over a secure socket layer (SSL) connection.

  • Credit card information is transmitted immediately to a payment gateway solution via an encrypted port.

  • Philadelphia Music Tours does not store your credit card number in any of our systems, it is used only within the context of the transaction then destroyed upon receipt from an acquiring bank.

  • All credit card payments receive an identification number that is proof of the transaction’s acceptance into the banking system. This identification number can be used to trace any transaction back to the credit card issuer (for example, the bank that issued the MasterCard, or VISA credit card).

  • Personal information is destroyed or de-identified when no longer needed.

 Whilst we take reasonable steps to ensure that your personal information is secure, as the internet is inherently insecure, any personal information or other information you transmit to us online is transmitted at your own risk.

Your preferences

We offer you choices when we ask for personal information, whenever reasonably possible. You have the option of dealing anonymously with us, either on our websites or through other methods. There will be circumstances where this is not possible in order to complete your request. You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result. For example, if you do not provide us with the personal information described above, some or all of the following may happen:

  • we may not be able to provide the requested products or services to you, either to the same standard or at all;

  • we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions; or

  • we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful. 

How do I access and correct my personal information?

You can enquire about personal information we hold about you by using the contact details below. We will need to verify your identity before disclosing personal information. Please allow up to 10 business days for us to process your request, however we will endeavour to deal with your request sooner.

You can ask us to update any inaccurate, incomplete or out-of-date information we hold about you using the contact details below. There is no fee to make an enquiry or request in relation to your information, or for us to add to, correct or update our records.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

Marketing and privacy

We may from time to time use your personal information to identify new or existing products that we believe may be of interest to you. We may communicate this via email, phone or your postal address. If you no longer wish to receive these updates via email, you may opt-out by clicking the unsubscribe link contained in the message. You can contact us using the contact details below to opt-out of receiving phone and postal updates. You can opt-in in future if you wish to receive these updates again.

We comply with the Spam Act 2003 and do not share, sell or rent information to any third parties for the purposes of direct marketing.

Use of TOOLS/”COOKIES” and links to other websites

If our contact and dealing with you is via our website(s), we may use cookies. To find out more about the types of cookies on our website(s), how we use cookies, to disable them or to change your preference and more, please refer to the information provided on our website(s). By using our website(s), you consent to our use of cookies.

Our website(s) may contain links to third party websites, micro-sites or analytical tools (eg Google) not controlled or owned by us, such as reference, review, ancillary products and services sites or websites owned by our sister companies. It is your responsibility to check the status of these sites before using them. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Please read their applicable privacy policies and terms of use carefully.

Lodging a complaint

After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.

Contacting us

If you have any questions about this Privacy Policy or are concerned about how we have handled your personal information, we would like to hear from you. We treat privacy matters seriously and will endeavor to correct the matter.

You can contact us by:

Cookies

What are cookies?

When you visit our websites we use cookies. Cookies are small text files placed on your computer by us or our partners. Cookies allow us to identify the computer or device you’re using to access our websites – but we can’t identify you personally. This information is sent back to our systems as you move around our website.

Cookies are unique to the web browser you’re using — so if you’re using a desktop computer as well as a mobile, different data will be collected for each. You can find more information on the About Cookies website www.aboutcookies.org/

Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects.

You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing your internet browser settings. If you don’t accept cookies, some features of our website won’t work. For example, you won’t be able to make a booking.

You can set up your web browser to refuse cookies, but this means you won’t be able to book on our website or use all of its features.

By using our websites, you agree to us using cookies as set out in this statement.

How the cookies are used

We use cookies for the following purposes:

  • Storing what’s in your shopping basket: This allows you to book trips with us

  • Collecting information: This means we can learn more about how you use our website so we can improve our products and online experience.

  • Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you’ll find interesting

  • Making our marketing relevant: We can show you relevant offers and promotions on our own websites and through our advertising networks. 

We may use cookies to find out more about how you use our website — like the searches you make and your preferences. We use this information to:

  • Make it possible for you to use our website

  • Show you information and offers that are relevant to you

  • Find out more about how our customers use the site

Buying our products online

When you’re buying something on our website, we need to use cookies to keep track of what you’re booking as you move through each stage of the booking process. We use cookies to keep track of your searches and preferences.

Your recent searches and shortlisted holidays are recorded using cookies. If you’ve made a shortlist but you haven’t saved it by entering your email address, we’ll store your shortlisted holidays using a cookie, so you’ll be able to see it when you visit us again using the same computer or device.

Improving your experience

We use cookies and software programmes to record, measure and analyse how our customers use our website. We use this information to understand what you want from our website, which helps us when we’re considering future products like flight routes and holidays.

We can find out how you move around our website, so we can look into any errors stopping you from being able to do what you want. The data we collect from cookies is really important for us to improve your experience.

Making your experience personal

When you’re on our website, we might interact with you or show you personalized information and offers anonymously. Cookies help us to do this by letting us know how you’re using our website on your particular computer or device, which means we can work out what’s most relevant to you.

Advertisements on other websites

If you visit one of our partner sites, you might see an advertisement that’s relevant to what you searched for when you last visited our own site. We work with advertising networks who use cookies to collect information on your preferences, meaning we can show advertisements tailored to you.

Types of cookies we use

Third party vendors use cookies to help us evaluate the effectiveness of our marketing and deliver more tailored advertisements to you on other sites. When you visit certain sections of the website, Google Analytics, a website analytics service provided by Google Inc (“Google”), will place cookies on your computer’s browser. The information generated by the cookies about your use of the website is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to the site and its pages, the average time spent on the site and the pages viewed. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personal data of visitors to our website. We will not associate any data gathered via use of cookies with any personal data from any source as part of our use of Google Analytics. For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics’ Privacy Policy, please visit www.google.com/intl/en.

You may choose to opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout/.

Refusing cookies and changing your mind after you’ve accepted

Refusing cookies

You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.

Changing your mind after you’ve accepted our cookies

If you change your mind after you’ve accepted our cookies, you’ll find an option within your internet browser to clear cookies that have already been set. Use the help feature in your browser to see how. You’ll then need to change your browser settings to refuse cookies in future.

Just so you know, you won’t be able to benefit from all the features of our website and email newsletters or book online with us if you refuse cookies.